Returns
Returns & Refunds
At Respectfully Melbourne, we take great care in preparing every gift and quality check all products before dispatch. If an item arrives damaged in transit or is faulty, we're very sorry.
Damaged or faulty items
Please notify us within 7 days of receiving your gift by emailing hello@respectfullymelbourne.com.au
Please include:
- your order number
- a description of the issue
- photographs of the damaged or faulty item
If the product is confirmed to be damaged or faulty, we will:
- replace the item where possible
- cover the return postage costs
- provide a full refund if a replacement is unavailable.
Return postage
If a return has been approved, we recommend using a tracked postal service, as we cannot be responsible for items lost in transit before they are received by us.
For approved returns relating to damaged or faulty products, Respectfully Melbourne will cover the return postage costs.
Change of mind
As our gifts are carefully packed to order, we do not offer refunds or exchanges for change of mind.
Incorrect delivery details
Please ensure all delivery details are correct when placing your order.
If incorrect information is provided, we will always do our best to assist. However, Respectfully Melbourne cannot accept responsibility for delays, additional delivery charges or unsuccessful deliveries resulting from incorrect information supplied at checkout.
Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Where required by law, we will provide a repair, replacement or refund for goods that are faulty, damaged or do not meet the consumer guarantees.
